Refund Policy

Refund & Return Policy

Effective Date: [Insert Date]
Essence eCommerce Store
Website: [Insert Website URL]

At Essence, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help. Please read our Refund & Return Policy carefully to understand your rights and our process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unwashed, and in original condition with tags, packaging, and invoice.

  • A return request must be raised within 7 days of delivery.

  • Items such as personal care, innerwear, customized, or clearance products are not eligible for return unless defective or damaged.

2. Return Process

  1. Email us at [Insert Email] with your order number, reason for return, and pictures (if damaged/defective).

  2. Our team will review your request and approve or reject it based on the eligibility.

  3. If approved, we will arrange a reverse pickup or ask you to ship the product back (reimbursement available for valid claims).

  4. Once received and inspected, we will notify you about the return status.

3. Refund Policy

Refunds are issued only under the following conditions:

  • Approved returns: A full refund (excluding shipping charges, if applicable) will be processed after quality check.

  • Order cancellation: Orders can be cancelled within 1 hour of placement or before dispatch.

  • Damaged/wrong product: We offer full refunds or free replacements.

Refund Method:

  • Online Payment: Refunded to the original source (Credit Card, UPI, Wallet, etc.) within 7-10 business days.

  • Cash on Delivery (COD): Refunded via bank transfer or store credit after we receive your bank details.

4. Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank or payment account.

  2. Contact your payment provider—it may take some time before your refund is posted.

  3. If you’ve done the above and still haven’t received it, email us at [Insert Email].

5. Exchanges

We replace items only if they are defective, damaged, or you’ve received the wrong product. To request an exchange, contact us within 3 days of delivery.

6. Non-Returnable Items

  • Items marked as "Final Sale"

  • Gift cards or promotional vouchers

  • Personal hygiene or intimate products

  • Opened or used beauty/cosmetic items