shipping policy

Shipping & Delivery Policy

Effective Date: [Insert Date]
Essence eCommerce Store
Website: [Insert Website URL]

At Essence, we are committed to delivering your orders quickly, safely, and on time. This Shipping & Delivery Policy outlines how we process, ship, and deliver your purchases.

1. Shipping Locations

We currently ship across India, including metro cities, towns, and most pin codes. If your location is not serviceable, our team will contact you after order placement.

2. Shipping Time & Processing

  • Order Processing Time: 1-2 business days after order confirmation.

  • Delivery Time:

    • Metro Cities: 2–5 business days

    • Other Locations: 4–8 business days

  • Orders placed on weekends or public holidays are processed the next working day.

Note: Delivery times may vary due to weather, courier delays, or unforeseen circumstances.

3. Shipping Charges

  • Prepaid Orders: Free shipping on orders above ₹[Insert Amount]; nominal fee for orders below.

  • Cash on Delivery (COD): Additional COD fee of ₹[Insert Fee] (if applicable).

  • Any applicable shipping charges will be shown at checkout before payment.

4. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email or SMS

  • A tracking ID/link to monitor your shipment status in real-time

5. Delivery Partners

We work with trusted courier services like Delhivery, Blue Dart, DTDC, India Post, and others to ensure fast and reliable deliveries.

6. Delays & Missed Deliveries

  • We are not responsible for delays caused by the courier company, incorrect shipping addresses, or natural events (rain, strikes, etc.).

  • If the courier fails to deliver, they will attempt re-delivery. If unsuccessful, the package may be returned to us.

7. Damaged or Missing Items

If you receive a damaged package or find items missing:

  1. Take photos of the package/item.

  2. Contact us within 48 hours of delivery at [Insert Contact Email/Phone].

We will investigate and assist with a replacement or refund as per our Refund Policy.

8. International Shipping

Currently, we do not offer international shipping. Stay tuned—we're working on expanding soon!